Frequently asked

The honest
answers.

From event types and customization to offline support, ticketing, and volunteers — everything we get asked, answered.

Confanum is purpose-built for fan conventions, comic cons, gaming expos, anime conventions, renaissance faires, and specialty gatherings — the kinds of events where you need guest management, panel schedules, vendor halls, photo ops, and engaged attendees. We serve events from a few hundred to tens of thousands of attendees.
Fully customized. Your convention gets a white-labeled app with your logo, colors, background imagery, and menu structure. Attendees see your brand — not ours. We also configure which features are active for your event, so you only see what's relevant.
Yes. The app caches all schedules, maps, guest profiles, and vendor listings locally. This is critical for convention centers where Wi-Fi is unreliable or costs extra. When connectivity returns, the app syncs any updates automatically.
Yes. Create ticket types (GA, VIP, Weekend Pass, etc.), set pricing and quantity limits, offer promo codes, and share a public purchase page. On event day, use the Box Office for walk-up sales and the Check-In Station for QR code scanning at the door.
You create shifts in the Shift Builder, then share a public application page. Volunteers apply, you approve them, and they pick their own shifts through a self-service portal. Track hours, manage across multiple events, and build a returning volunteer database over time.
Absolutely. Clone your event to copy the schedule, guest roster, FAQ, and more. Then use the bulk date adjuster to shift everything forward and the room renamer if your venue changed. What used to take weeks of re-entry takes minutes.
Yes. Every client gets hands-on training before their event. We walk through every feature you'll use, help you load initial content, and coordinate event-day support during show hours. We've been on convention floors — we know what it takes.
No. The Mobile App Platform tier is unlimited attendees, unlimited events. No per-user fees, no feature gates, no caps. Many competitors charge $2–$5 per attendee per event — Confanum does not.
Yes. The Ticketing Add-on is $0 if you keep Eventbrite or another provider. If you use Confanum's integrated ticketing, you connect your own Stripe, Square, or PayPal — funds go direct to your bank. Confanum doesn't take a cut of your ticket revenue.
We support webhooks for Zapier, Salesforce, and HubSpot integrations, plus AWS SES for transactional and marketing email. The platform also includes a built-in email sequence builder, audience segmentation, and lifecycle triggers — you may not need a separate marketing tool. Eventbrite event import is available for migration.
TLS 1.2+ everywhere, AES-256 encryption at rest, append-only audit log on every money-touching route, per-route permission enforcement, tenant isolation, and recursive secret redaction. We have GDPR, CCPA, and COPPA controls in place. SOC 2 Type I targeted Q3 2026, Type II Q1 2027. Full details on our Security & Trust page.
Yes. Multi-day and multi-track schedules are first-class. Multi-venue is supported. And our multi-year analytics — Confanum Insights — lets you compare this year's event to last year's, track repeat attendance, see which sponsors renewed, and answer the executive-level questions that per-event dashboards can't.
It's how the gate behaves on Confanum. Most platforms scan a ticket and let an attendee in. Confanum Access turns the gate into a coordination layer — VIP scan alerts to staff, role-gated areas per ticket class, tiered greetings, and a real-time dashboard showing live entry flow. More on the feature page.
Honest answers on our compare page. Short version: Eventeny is great for artist-alley jurying — many of our customers run both side-by-side; their free tier hosts events on eventeny.com while our free WP plugin runs your event on your own domain. Leap is strong on box-office hardware but six acquired products being unified — we win on a single integrated platform with transparent SaaS pricing. Eventtia powers corporate launches (Cartier, Dior, BMW) — different bullseye; their entry tier is $1,250/yr without a mobile app. Eventbrite is the right tool for sub-2,000-attendee single-day events without panels or volunteer programs.
Yes — target launch end of May 2026. Confanum Events Pro (Free tier) lives on the WordPress.org plugin repo. Includes 5 base blocks: schedule, guests, FAQ, event landing page, email capture. 1 active event with up to 50 sessions; past events stay published indefinitely. Pro tier ($199/yr) unlocks the full 14-block library plus white-label, multi-event support, ticket order lookup, panel status widget, and email integrations. See full plugin tiers.
No. The plugin links to whatever ticketing provider you've configured — Eventbrite, Stripe checkout, your own WooCommerce setup, or anything else. Confanum's own ticketing is an optional add-on (Pro plugin tier or Mobile App Platform). The plugin doesn't insert itself into checkout unless you opt in.
The WP plugin is a content/landing-page tool — schedule, guests, FAQ, ticket lookup on your WordPress site. The Mobile App Platform runs the convention itself: white-label iOS/Android app, admin dashboard, volunteers, panel submissions, reserved seating, on-site ops, badge printing, multi-year analytics. Mobile App Platform customers get the Pro plugin license included. Pick the WP plugin if you want a polished event website. Pick the Mobile App Platform if you want to run your whole event.

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